Our intake process.

For individuals:

- 1 -
Register

You register your interest via our web form below, or call us directly on 1800 TCTHERAPY (1800 828437) if you’d prefer not to use the web form.

– 2 –
No-obligation call

Within one business day after you register, our customer service staff will give you a call to discuss your individual requirements at your convenience.

– 3 –
Information provision

Once you’re ready to move forward, we’ll provide you with any information you need pertaining to our service.

– 4 –
Full discussion

We will discuss your individual
therapy requirements and what we can deliver prior to any service agreement being signed.

– 5 –
Service agreement

You will then receive a service agreement. This can be signed in person with our customer service staff, or electronically via a secure portal for your convenience.

Download our Home Risk Assessment Document

– 6 –
Therapy plan

We will develop a ‘My Therapy Goals’ plan that is developed to meet your personal objectives

– 7 –
Services start

We will commence services in line with the schedule we’ve both agreed on.

– 8 –
Feedback welcome

You’re welcome to contact us at any time to give feedback, or ask us any questions about your therapy.

For Support Coordinators and referring agencies:

- 1 -
Register
via our web form below and let us know your role

– 2 –
Nominate a time
and we will give you a call to discuss your client requirements

– 3 –
Arrange a meeting.
If this is the first time you’ve
contacted us, we’d welcome the opportunity to meet you in person

– 4 –
24 hour response.
We will give you a definitive response within 24 hours regarding our service capabilities

For Partners:

Take Charge can provide organisational solutions where your business focus is not in the delivery of assessment and/or therapy services. Many organisations have core functions that sit outside of the these activities but still need to ensure clients are receiving access to quality services.

Benefits in partnering with Take Charge include:

Peace of mind that clients are actually receiving services
Control over costs where services are currently delivered in-house (costs are incurred on an in-house basis)
The ability to ‘white label’ services as negotiated. Services can be branded as your organisation, though delivered by Take Charge
Costs are not carried during holiday and non-productive periods
Allowing your organisation to focus on core activities
Allowing for a reduction in contract management costs
Allowing for a single point of contact to manage referrals, client feedback and invoicing

We would welcome the opportunity to discuss your requirements in person and to then structure a response to your specific needs.

Please contact us on 1800 TCTHERAPY (1800 828437) to arrange an appointment.

Our intake process.

Register your interest now.